Using the ReMail tool to resend a campaign to non-engaging subscribers


Even once you've got an email into your contacts' inboxes, sometimes they just might not get round to reading it. That's where our ReMail tool comes in handy.

ReMail enables you to automatically resend a campaign with a new subject line to anyone not tracked as engaging with it after a set number of days, so you get a second chance to grab their attention if they missed your message first time round.

Setting up a campaign ReMail

When scheduling a campaign you will be asked whether or not you want to send a ReMail.

On selecting Yes you will be asked to set:

  • Number of days after the immediate/scheduled send that the ReMail should be sent. This can be any number of days between 1 and 30.
  • The subject line that should be used. By default we will use the subject line from your campaign (or in the case of a split test campaign, the subject line of the winning version). You might want to change the subject line to try a new message when the first one didn't generate an open, or to add immediacy to your campaign (e.g. "Offer ends today").

Dynamic subject lines can't be changed

Changing the subject line isn't available for campaigns using dynamic subject lines. The same dynamic subject lines will be used in the ReMail of the campaign and can't be changed. If you want to be able to change the subject line of the ReMail, you will need to ensure you're using a static subject line instead in the 'Create' step.

Once your campaign is sent to the outbox, your ReMail will be scheduled and will go out automatically to any contact for whom an open has not been tracked. A tracked open results from:

  • Opening an email (and downloading the images) for the HTML version of the email
  • Following a link in the HTML or plain text version of the email

Reports for ReMail campaigns

Once your ReMail campaign has been sent, it will have a report just like all of your other campaigns. You will also be able to access it by clicking on ReMail report via the report for the original campaign.

Before your ReMail has sent (editing and cancelling your ReMail)

Between sending your original campaign and the ReMail campaign being sent, you will be able to see the scheduled resend date and the intended ReMail subject line; there is also a link to Edit ReMail and Cancel ReMail on this report page.

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