Securing your account with two-factor authentication

Contents

How to log in with two-factor authentication
How to set up two-factor authentication



Summary

To provide an extra level of security for your account, you can enable two-factor authentication.

 

Two-factor authentication
Two items of security information are required to access a system or a feature. In the context of our email marketing platform, authentication is by SMS in addition to normal login credentials.

When two-factor authentication is enabled, a user will be sent an authentication code by SMS if they try to:

  • Log in to your account from a computer (IP address) that has not used the account before
  • Export contact data

How to log in with two-factor authentication

  • Go to the login page as usual
  • Enter your email address and password

On successfully entering your email address and password, you will be shown an input box for an authentication code. The authentication code will be sent to your registered mobile phone number.

  • Enter the authentication code

You will then be granted access to the system.

A similar experience occurs when trying to export contact data.

How to set up two-factor authentication

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Either click on Hi [your name]! in the top right of the screen or select Account settings from
the dropdown menu which appears when mousing over it. This accesses the 'Overview' page of your account settings. Go to the section labelled Security near the foot of the page. Check the box to enable two-factor authentication.

You will then be prompted to confirm your mobile number before saving. Two-factor authentication cannot be enabled without a valid mobile number. On entering, or changing, the number we will send an SMS to confirm the change.

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If you have managed users on your account, each will need a mobile number to enable two-factor authentication.

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Once you have enabled the security measure, click the Save button to confirm your changes.

NB: To disable this feature you must contact your account manager.

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