Surveys and forms tool FAQs

How do I access and start my trial?

To access the survey and forms tool, click on the survey and forms icon on the left menu. When you access survey and forms for the first time, you will get a pop-up confirming you want to start your free 30 day trial.

My trial has expired - what happens to my surveys?

Don't worry, your surveys are safe. When your trial expires we set them as inactive, so users won't be able to fill them in.

When you upgrade your account, the surveys will be automatically reactivated and you can start using them straight away.

Are surveys compatible with mobile devices?

Surveys are compatible with mobile devices. We've tested on Apple iOS, Android and Blackberry platforms with success. However, if you find a phone or tablet that does not show surveys correctly, please let us know by submitting a support ticket.

The survey and form tool also works on mobile devices, with the exception of the editor. As this is a drag and drop interface, a mouse is required - therefore excluding mobile and/or touchscreen devices.

How do I export my data?

Survey responses can be exported to CSV, and email addresses in responses can be added to address books for future marketing.

Who can CopyKat a page on my site?

When a new CopyKat surround is created, the user has to confirm they have permission to perform this action on the URL they've entered.

Additionally, our standard terms and conditions explicitly state that our users must have permission to create CopyKat surrounds from the URLs they enter.

Pages on some websites (such as those of banks and building societies) are not possible to use as surrounds. We've done this to reduce the risk of CopyKat aiding phishing and other security-related attacks. If you would like to ensure no page on your site can be used as a CopyKat surround, email us and we'll happily add your site to our blacklist.

Conversely, if you own a site that's on the blacklist and want it removed, contact us. Proof of ownership will be required.

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