Delete and empty lists

Delete and empty lists

Maintain an organized and clutter-free account.


Good list management guarantees that your contacts are stored in the most fitting and relevant location, enhancing overall efficiency and data accuracy.
 
Here’s a few ways to manage your lists:

  1. Delete a list
    Delete a list to remove it from your account without removing the contact themselves. Contacts who were present in a deleted list can still be found in any other lists they might be a part of, as well as in the Contacts master list.

  2. Delete a list and contacts
    Delete the list and the contacts inside it from your account entirely.

  3. Empty a list
    Remove all contacts from inside a list without deleting the list itself. Emptied contacts are not deleted from your account, just cleared from the list, and can still be found in the any other lists they might be a part of, including the Contacts master list.

  4. Delete contacts within a list
    Retain the list, but remove any contacts inside it from your account. These contacts are also removed from any other lists they might be a part of.

Delete a list

To delete a list from your account, while retaining the contacts inside it:

  1. Go to Audience > Lists.
  2. Select the checkbox for the list you want to delete.
  3. Select DELETE.

  4. A dialog box opens asking you to confirm the deletion. Select DELETE LIST to confirm.

Delete a list and its contacts

To delete a list and the contacts inside it from your account:
  1. Go to Audience > Lists.
  2. Select the checkbox of the list you want to delete, along with its contacts.
  3. Expand the MORE ACTIONS drop-down menu, and select Delete selected contacts and lists from your account.

  4. A dialog box opens informing you that:
    1. Contacts will be removed from all other lists and segments. This is a permanent action that cannot be undone. 
    2. Contacts will be sent to the Recycle bin and held there for 30 days. After this time, their data is automatically and permanently removed.
    3. If any of the contacts in the list have a suppression record, some of their data might be retained to uphold this suppression.
    4. The contacts are not unsubscribed by this action. If you want to ensure that the contacts do not receive campaigns, you should unsubscribe them.
  5. Select the checkboxes for these statements to confirm you understand and agree, then select DELETE CONTACTS.
  6. Select OKAY to close the dialog box.

Empty a list

To remove contacts from a list, retaining both the contacts the empty list:
  1. Go to Audience > Lists.
  2. Select the checkbox of the list you want to empty.
  3. Expand the MORE ACTIONS drop-down menu, and select Empty selected lists.

  4. Select EMPTY to confirm.

Delete contacts inside a list

To remove contacts in a specific list from your account, retaining the empty list:
  1. Go to Audience > Lists.
  2. Select the checkbox of the list containing the contacts you want to delete.
  3. Expand the MORE ACTIONS drop-down menu, and select Delete selected contacts from your account.
  4. A dialog box opens informing you that:
    1. Contacts will be removed from all other lists and segments. This is a permanent action that cannot be undone. 
    2. Contacts will be sent to the Recycle bin and held there for 30 days. After this time, their data is automatically and permanently removed.
    3. If any of the contacts in the list have a suppression record, some of their data might be retained to uphold this suppression.
    4. The contacts are not unsubscribed by this action. If you want to ensure that the contacts do not receive campaigns, you should unsubscribe them.
  5. Select the checkboxes for these statements to confirm you understand and agree, then select DELETE CONTACTS.
  6. Select OKAY to close the dialog box.

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