How can I trigger an automatic response whenever a contact replies to a specific email campaign I have sent?

How can I trigger an automatic response whenever a contact replies to a specific email campaign I have sent?

If you wish to have a different auto-response for different campaigns, select Campaigns from the left-hand navigation pane. Your existing campaigns are displayed in the list under the Unsent tab.

Alongside the campaign you wish to set the auto-response for, click on the summary icon. autoresponse-1.JPG

The Campaign summary screen is displayed.

autoresponse-2.JPG

Click on Step 4 located in the top right of the screen -- Contacts.

Click on the link Add event triggered emails or auto responders to this campaign located at the bottom of the screen.  

  autoresponse-3.JPG

The event Triggers screen will be displayed.

autoresponse-4.JPG

From the drop-down against Once a contact has, select the option replied. 

The screen will change so you can select the campaign you wish to send.

autoresponse-5.JPG

Select the campaign you wish to send using the drop-down and click on the SAVE button.  

The trigger will appear in the list on the event Triggers window.

autoresponse-6.JPG

You can add further triggers if you wish by using the ADD NEW button. When you have finished, close the window.

The trigger(s) you have created will be displayed on the Select contacts and schedule campaign screen at the bottom of the web page.

autoresponse-7.JPG

You can now click on the Save & Continue button.

Important Note

To use this feature, you must first set the campaign you wish to send as a triggered campaign.

    • Related Articles

    • What is a triggered campaign?

      You can set up powerful trigger email campaigns to generate leads and conversions – automatically. Triggered campaigns can be used for a variety of reasons: customers' birthdays, buying patterns, expressed preferences, seasons and holiday dates ...
    • How can I set a campaign as a "Triggered Campaign"?

      Triggers can be used in a variety of ways, for example when a contact joins an address book you can send a campaign to thank them for signing up. Alternatively, if a contact unsubscribes from an address book, you can trigger a campaign to be sent to ...
    • Sending contacts a campaign or enrolling them on a program when they join an address book

      Summary For each address book in your account, you can set up the following join actions that will be triggered when an individual contact joins it: Campaign join action Program join action These actions allow you to automatically send contacts a ...
    • Automated and Triggered Campaigns - An Overview

      Summary You can use the platform to automate your emails, which means your email marketing is working even when you're not, turning your lead and conversion generation into an automated production line. Powerful triggered campaigns can be used for a ...
    • Configuring program delays

      Let's say that you'd like to wait for a set period of time until you follow up a campaign that was sent with another automatic campaign: this is where you will want to add a Delay node to your program. In the example we run through here, the program ...