Web Behavior Tracking and How it Works...

Web Behavior Tracking and How it Works...

Web Behavior Tracking is an advanced module giving you the power to collect identifiable contact data from your site, based purely on your contacts' browsing behavior. It allows you to harness your customers and prospects' activity on your website after they've clicked through from one of your campaigns. Browsing activity is captured, stored and then made available for use in creating superior segments with which to target your contacts, enabling you to send content of even greater relevancy.

We provide you with a snippet of code that, when added to the pages of your website, will collect information which includes:

  • Page/pages viewed by a contact (this includes page title, page URL, and date and time of the view)
  • Duration of views
  • Total number of pages viewed in a visit by a contact
  • Website visited (because it may be the case that you have more than one website)
  • User agent (the type of browser being used by the contact to view your website)
  • IP address of the contact
  • Plus Google Analytics tracking information, if your account and web pages are configured with it

This code will also provide you with the ability to:

  • Send custom page values with each page visit captured, such as a category name or a website section name, to allow for powerful segmentation
  • Perform front end identification of a contact on your website when they enter an email address, such as during a checkout or a newsletter subscription, which means site visitors can be identified without the need for them to click through from a campaign

Web Behaviour Tracking provides you with space to store this data, allowing you to leverage it to profile and identify the interests and needs of potential, as well as existing, customers. Use our drag and drop segment tool to create simple or complex segments to send targeted content to. Furthermore, use Web Behaviour Tracking in tandem with triggers or the program builders to automate your campaign sends.


How Web Behavior Tracking can help you

Here are some examples:

  • Spur customers on towards a purchase. Based on either cart abandonment or product pages viewed, this insight can be used to trigger emails containing relevant product recommendations, offers, testimonials or wishlist details.
  • Encourage contacts to complete abandoned forms. These forms could be for a trial, a quote, or general signup or subscription forms.
  • Directly offer contacts a download, or related downloads. This could be for downloads on your site such as a product guide or whitepaper, for instance, with pages promoting them having been viewed but abandoned by contacts before a download has been made.
  • Send follow-up campaigns to contacts coming from a campaign or advert placed externally, such as on Facebook. Use Web Behavior Tracking to target contacts clicking directly through and visiting your pages from a source external to your site, and combine this with the program builder to automate the sending of follow-up campaigns.    

Benefits of Web Behavior Tracking

  • Enhance your data
  • Enrich your contact knowledge
  • Increase engagement with your contacts
  • Improve your relationship with your customer base
  • Extend the reach of your service
  • Potentially speed up your sales process
  • Ultimately drive up your ROI

In short, Web Behaviour Tracking enables you to go much further, empowering you to maximize lead and sales opportunities with speed and ease.

How Web Behavior Tracking collects data

Web Behavior Tracking collects data in the following way:

  • Once Web Behavior Tracking is purchased and activated, a snippet of code is sent to you that can either be added to the header or footer of any web page on your site that you'd like tracked. 
  • It takes up to an hour for tracking data from your website to appear in OpenMoves
  • Contacts viewing your tracked pages are anonymous until they are either de-anonymised by OpenMoves after clicking through to a tracked page from one of your campaigns, or de-anonymised via front end identification (entering their email address).
  • Any previously stored anonymous sessions and associated data are then attributed and attached to the contact. This information is then available to you within OpenMoves.
  • De-anonymised data is kept for 365 days from the last time the contact identified themselves (i.e., if they keep visiting from campaigns, this period will keep resetting)
  • Anonymous data is stored for a default period of 30 days before being deleted. This regular deletion helps maintain a healthy and clean database. The storage period can be fixed for longer, but this will of course cost more for the extra storage space. You will need to ask your account manager to arrange this.
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