What is the "Soft Bounces" report?
This report shows the number of temporarily undeliverable email addresses.
There are a number of reasons why an email will soft bounce but generally this is because of Server issues or mailbox full replies. How many times an email is allowed to bounce before being unsubscribed is on the Bounce Thresholds tab set under Contacts > Suppressed Contacts.
Drilling down on this report will display all the email addresses which have soft bounced.
You can filter the list to exclude either Soft bounces or Mail Blocked.
Clicking on the DISPLAY button will show a drop down. You can change the order the emails are displayed in by using the Sort By drop down. You can also change the number of emails you see on a page by using the Page Size drop down.
Clicking on the Export Drop down allows you to either export the Soft bouncers as CSV or create a new address book from them.
To return to Reporting overview screen, use the More Reports drop down and select Campaign overview. The More Reports drop down will display a menu with other report types as shown below.
How do I use the Filter Report Function?
If you want to see data for specific contacts in a report, click Filter: Showing all in the top-right of the page. This filter gives you the following four options: Filter by address book Filter by segment Filter by split test variation Filter by ...
Whats the difference between a hard and soft bounce?
A hard bounce is an invalid email address and will be placed in the suppression list. A soft bounce is an email address where delivery was unsuccessful but it doesn't necessarily mean the email is invalid.
What is the "Emails Sent" report?
The Emails sent report shows how many emails in total were sent for this particular campaign. Drilling down on this report will display all the email recipients who were sent this campaign. Clicking on the Export button will display a drop down ...
What is the "Page Views" report?
This report shows email activity on your website as subscribers click through from your email to your website. For this report to register you need to use our Page Tracking feature so that we can track this activity. Drilling down on this report will ...
What is the "Non Openers" report?
This report shows those recipients who have not opened your email. Drilling down on this report will display all the email recipients who did not open your email. Clicking on the DISPLAY button will show a drop down. You can change the order the ...