Privacy & Trust
General Data Protection Regulation (GDPR)
To safeguard the confidentiality, integrity and availability of data, the OpenMoves platform is hosted on Microsoft Azure. In the US we utilize the East US 2 region, with data backed up to the Central US region. European data is held in the West ...
Model Contract Clauses
European Union (EU) data protection law regulates the transfer of personal data from EU customers to countries outside the EU. OpenMoves has in place EU Standard Contractual Clauses that provide specific guarantees around transfers of personal data ...
EU-U.S. Privacy Shield
OpenMoves complies with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the ...
Australian Privacy Principles
For customers who are concerned about compliance with Australia's Privacy Principles, OpenMoves complies with a wide range of international, industry and local standards, best common practice, regulations, legislation and policy. Many of these are ...
Canadian Privacy Law
Canadian privacy laws—such as the Privacy Act and Personal Information Protection and Electronic Documents Act (PIPEDA) — aim to protect the privacy of individuals, and give them the right to access information gathered about them. The laws require ...
Recording consent for your contacts
Summary Consent is an agreement between you and your contacts about your intentions with their personal data. We let you to store this consent in a free Insight data collection called ConsentInsight. ConsentInsight does not count towards your data ...
How do I create a sign-up form to go on my website so contacts can join my address books automatically?
You can create advanced web signup and unsubscribe forms with just a few clicks of a mouse, generating HTML code that you can copy and add to a page of your website. This will enable new contacts to sign up, enter their data, opt into public ...
How do I suppress email addresses?
Select Contacts from the top navigation bar and then select Suppressed contacts from the drop list that appears. The next screen features five tabs: Suppressed contacts The Suppressed contacts tab displays a list of all your contacts who have ...
Resubscribing a contact to a campaign after they have been unsubscribed
If a contact has unsubscribed from your email campaigns, they will be added to your suppression list. A user can resubscribe if you are using a signup form on your website that was generated in Signup forms, under the Contacts section of the ...
Using 'double opt-in'
Double opt-in (DOI), also known as confirmed opt-in (COI), is regarded as best practice because it makes sure that contacts really want to receive your emails. This is turned on by default on most accounts. Double opt-in also protects you from the ...
Exporting an address book
Exporting an address book and downloading it as a CSV file can be done as follows. Steps to export an address book Select Contacts from the navigation bar (or select My contacts from the dropdown menu when mousing over Contacts). A list of your ...
Searching your contact lists for a particular domain
Summary You can search your contact lists for contacts belonging to a particular domain. This is of course useful should you just want to find contacts belonging to a particular company, for instance. Finding contacts belonging to a particular domain ...
Resubscribing an unsubscribed contact
Overview When a contact unsubscribes, they will be added to your suppression list. A contact can be removed from your suppression list by resubscribing. We detail the two ways this can happen below. How a contact can resubscribe themselves An ...
Creating Seed Lists
Summary You can create a seed list of email addresses in your account. All campaign sends of 2000 or more will automatically also get sent to this seed list (not triggered campaigns, transactional email, etc.). It's a good idea to employ a seed ...
Explaining contact opt-in types
Summary Every contact in any of your address books has an 'opt-in type'. This lets you know how the contact opted in to being emailed by you. The opt-in type is displayed when listing contacts in an address book, plus it can be manually changed when ...
Adjusting soft bounce settings
You're able to set a threshold for the number of consecutive soft bounces allowed for a contact before they become suppressed in your account. A lower number helps protect your sending reputation; a higher number helps to avoid suppressing contacts ...
OPENMOVES GDPR PROGRAM
FAQs about what OpenMoves is doing as data processor to help our customers comply with GDPR This document is downloadable as a PDF here. General Is OpenMoves GDPR compliant? Like you and many other businesses, we have an ongoing GDPR program and we ...
Contact Marketing Preferences
Contents Creating and managing marketing preferences and categories Viewing and editing contacts' preferences Viewing contacts opted into a preference Using preferences in segments Sending a campaign to preferences Using preferences in a signup form ...
Am I CAN-SPAM compliant?
Summary If you're sending email or campaigns that are pointed towards US inboxes, you're required to comply with the CAN-SPAM Act of 2003 (Controlling the Assault of Non-Solicited Pornography And Marketing). It establishes the US’ first national ...